COMPLAINT AND WHISTLEBLOWING

UDPS Whistleblowing Policy

Introduction

Upstream Downstream Process & Services Sdn. Bhd. (UDPS) is committed to the highest standard of integrity and accountability in the conduct of its businesses and operations. UDPS is also bounded with the Shariah Compliance based Management System. Its outlines the principles and procedure established to promote and nurture ethical behavior, ensure to law compliance and maintain transparency within the organization.

Objective

1. The policy aims to provide a clear framework for individuals to raise concerns about issues such as fraud, corruption, safety violations, or other misconduct that may harm the organization, employees, or the public.
2. This is to provide an avenue and encourage employees, contractors, suppliers, clients and stakeholders to disclose improper conduct within UDPS business and operation without fear of retaliation.
3. This policy aimed to safeguard the integrity of the organization, foster a safe and fair working environment, and ensure that any concerns or issues are addressed in a timely and appropriate manner.

Scope

This policy facilitates employees and members of the public to disclose any improper conduct (misconduct or criminal offence) through internal channel. Improper conduct includes the following:

1. Fraud
2. Bribery
3. Misuse of Company’s property
4. Conflict of Interest
5. Abuse of power
6. Non-compliance with procedure
7. Any other general malpractice including Security, Health & Safety risks

The above list is not exhaustive and includes any acts or omissions, which is proven, will constitute an act of misconduct under the Company’s Code of Conduct or any criminal offences under the relevant legislations in force.

Making a disclosure

Disclosure can be made to the following reporting channel :

1. Email to hra@udps.com.my
2. Direct line at 09-8582753
3. Report form submission to HRA (Appendix 1)

Any disclosure made should contain the following information :

1. Details of the persons involve
2. Details of allegation
3. Other relevant information and supporting evidence if any

The whistle blower is responsible to ensure, the disclosure is made in good faith and free from malicious intent.

The whistle blower shall made in writing if he/she wish to withdraw his/her disclosure to the reporting channel.

The company reserves the right for the investigation to be made further.

Whistleblower Protection

A whistle blower who disclosing any improper conduct will be accorded with protection of confidentiality of his/her identity to avoid against any adverse and detrimental for the disclosing actions. Unless the disclosure is made in good faith.

Anonymous whistleblower

A whistle blower may remain anonymous. However, the company reserves the right for generally not entertaining the disclosed improper misconduct by the anonymous whistle blower.

Notification

The whistle blower can expect his/her report will be investigated seriously, fairly and promptly. The whistle blower may expect to be notified the outcome of the procedure

Whistleblower Report Form

Please provide the following details for any suspected serious misconduct or any breach of law or regulation that may adversely impact the company.

You can remain anonymous, but you are urged to identify yourself so that we can contact you for mere additional information necessary for appropriate review of your disclosure.

We further inform you that UDPS has adopted a whistleblower protection policy.